I am interested – how to order?

At present, it is possible to order the viaPhone service using materials you received from the developer of your residential premises upon takeover of your apartment. You may find these materials on this website as well.

The procedure of ordering is very simple. All the services may be ordered independently or in a bargain package.

First check out whether our services are available in the area where you wish to activate them.

Please read our conditions for the services (viaHome Business Terms and Conditions, T-Mobile General Terms and Conditions  and Terms and Conditions for Processing Subscribers´Data) the Price List of the viaPhone service and if you agree with them, the only thing which is necessary to do, is to fill in is the Contract for the viaPhone service and to send it in two signed copies via mail (post) to our Customer Centre viaHome. Subsequently, the service will be installed for you and you will be sent back one copy of the Contract confirmed by our company.

If you fail to specify the respective date, to which you wish to have the service installed, in the Contract, then the service shall be installed within the earliest possible date as from the date of receipt of the written Contract signed by you. In this case, the service is usually installed within 14 days, mostly earlier.

The process of the service installation may not be started until the takeover of the apartment on the part of the Customer. This should be taken into account, in particular, in case of specification of a certain date for the service activation. However, the filled-in Contract may be signed and sent sooner.

We recommend purchasing the IP telephones and other terminal devices, which have been tested for the purpose of the viaPhone service, from our contractual partners. The device is subsequently connected to the T-Systems connection in the respective apartment and its basic configuration is performed according to the configuration guideline. If the customer feels that he is not able to perform such setting on their own, there is no problem to have the set configured by our contractual partner (we recommend requesting this directly upon purchase of the device). We would like to inform you that at some partners this service may be paid.

In case of any inquiries, our Customer Centre viaHome is at your disposal.

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